Refund and Return Policy
At BeiPhone, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free refund policy to make the return process simple and convenient.
Eligibility:
- To be eligible for a refund, items must be returned in their original condition, unused, and in the original packaging.
- Returns must be initiated within 30 days of the delivery date.
Return Process:
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Initiate Return: To initiate a return, please contact our customer service team at contact@beiphone.com. Provide your order number and reason for return. We will guide you through the return process and provide you with a return authorization (RA) number if applicable.
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Packaging: Securely package the item(s) you wish to return, including all original packaging and accessories.
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Return Label: We offer free return shipping within the specified return period. A prepaid return label will be provided to you upon request.
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Ship: Drop off the package at the nearest shipping carrier location or schedule a pickup.
Refund:
- Once your return is received and inspected, we will issue a refund to the original method of payment.
- Please allow up to 3 to 5 business days for the refund to be processed and reflected in your account.
Free Return:
- We offer free returns within 30 days, no questions asked. Your satisfaction is our priority, and we want to ensure you have a risk-free shopping experience with BeiPhone.
- For any inquiries or assistance regarding returns, please contact our customer service team. We're here to help!
Contact Us:
If you have any questions or concerns about our refund policy or the return process, please don't hesitate to contact us at contact@beiphone.com. Our dedicated customer service team is available to assist you and ensure your satisfaction.
Thank you for choosing BeiPhone. We appreciate your business and look forward to serving you again in the future.
Effective Date:10/2/2023